Support
Stuck, or got a question the app does not answer? Get in touch. There is one person behind Timeout, and he is the one who answers.
How to get help
- Email: trond@appit.ai — the fastest route, and you get an answer from the person who made the app.
- Phone: +47 401 88 800 during normal Norwegian working hours.
- Post: Appit AS, Kokstadveien 41, 5257 Kokstad, Norway.
Please say which iPhone and Apple Watch you have, and which versions of iOS and watchOS they are running. That saves a round trip. Do not send health information by email — we do not need it to help you.
Timeout is a tool for self-regulation, not health care. If you are in crisis, contact your local emergency services. In Norway: 116 117 for urgent medical help, 113 for emergencies, and 116 123 for the Mental Helse helpline, around the clock.
Common questions
Do I need an Apple Watch?
Yes, for heart rate measurement and wrist alerts. You can try a simulated-heart-rate demo on iPhone without a watch. The demo shows the flow, not whether the model will recognise your episodes.
Why is there an orange dot?
That is iOS showing that the microphone is in use. Timeout recognises body sounds such as breathing and tone of voice while it is on. No audio is stored, no text is made from what is said, and nothing leaves the device. There is more about this in the privacy policy.
How do I cancel the subscription?
In the settings for your Apple Account: open Settings, tap your name at the top, choose Subscriptions, select Timeout and tap Cancel Subscription. If you cancel, the subscription runs to the end of the period you have already paid for and does not renew. Apple handles the subscription, so we cannot cancel it for you.
How do I delete everything?
In the app: Settings → Data → Delete all. That removes the episodes, the feelings and the model learned from them. It cannot be undone, and we hold no copy, because nothing was ever sent to us. If you delete the app itself, everything goes with it.
Does the app work offline?
Analysis runs locally. Your watch and phone still need to communicate to share data. Downloads, purchases and some subscription checks require internet access. Airplane mode can affect communication between devices.
What if the alert gets it wrong?
Mark the alert as a miss or indicate that you feel calm, and label your experiences. Adaptation needs enough data. We do not promise that the next alert will be more accurate. Take a break when you need one, even without an alert.